Frequently Asked Questions
Do you run puppy classes?
No, we specialise in over-reactivity and aggression. We are happy to give you a list of our recommended resources if you get in touch.
What other classes are available?
Tails We Win concentrates on providing services for those living with dogs that are aggressive or over-react to other dogs, people or members of the family. We also dearly love our bonkers teenage dogs who often also show reactive behaviours due to big feelings at this awkward age.
Since those dogs generally aren’t served well with traditional obedience or life skills classes we don’t do them. Any classes or events we hold are aimed with dogs with big feelings and big behaviours in mind. We don’t hold them often, but when we do they will be on our events page.
Where should I start?
Pick the description that sounds most like your dog and book a call!
If you really aren’t sure what is most suitable, you can contact us directly. Tell us what challenges you are facing and we’ll be able to tell you whether our services are suitable. If they aren’t we will be able to direct you to other certified and experienced colleagues who can help you.
Do I have to book a call before I can book a behaviour package?
Nope. If you know that you want to work with me and you know what package style will suit you and you just want to get started, you can book in right away.
If you’re not sure about anything though, book the call. This is so I can find out more about the problem(s) you are experiencing.
Some problems require more time to work through than others or need more coaching to get the best results.
I can then advise you what package(s) you will need and when we can start working together.
Can we work in person?
No.
After many years of offering a mix of online and in person at a private facility, it’s clear that the dogs I work with are far more comfortable at home without me present.
Since I specialise in reactivity, aggression, fear and anxiety, most of the dogs I work with will have big feelings about a stranger in their home, or even being in a strange new place with a strange new person (even if they are “good” feelings). And those big feelings will limit the amount we can get done, because we’ll have to manage your dog more.
We get more done in a session when you aren’t worried about what your dog is doing. And your dog learns far more when they aren’t stressed too.
So I offer online, where you and your dog are comfortable at home without a weirdo present. You’ll be able to concentrate on what I’m coaching you to do, rather than worrying about what your dog is going to do. And that means you’ll get better results more quickly.
Do you offer a guarantee?
I can’t offer a guarantee of results and it would be unethical to do so. There are far too many variables that we can’t control that determine behaviour outcomes.
What I can guarantee you is:
- A safe, non-judgmental environment
- Commitment to help you seek relief, change and improvement
- Dedication to kind, fair, science-based training methods for both you and your dog.
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Location
Petworth, UK
area covered
Worldwide, online
Tails We Win HQ
Petworth, West Sussex
My dog is really reactive around other dogs—will positive reinforcement methods really work for them?
Yes, absolutely! Positive reinforcement focuses on teaching your dog new, more appropriate behaviours without causing fear or stress.
It’s scientifically proven to help change the emotional response behind the reactivity, not just the behaviour itself.
While it may take time and consistency, the results are lasting and promote a stronger bond between you and your dog.
What if my dog doesn’t take treats during walks when they’re reactive?
This is a common concern, and we’ll address it in our training.
If your dog is too stressed to take treats, we’ll work at a distance where they feel more comfortable, gradually reducing that stress over time.
We’ll also explore other forms of reinforcement, like play, naturally occurring reinforcers, or even just distance from what’s making them uncomfortable.
How long will it take to see results?
Every dog is different, so the timeline for results will vary. However, many clients start to see small improvements within the first few weeks as we begin implementing changes.
Full behaviour modification can take several months, depending on the severity of the reactivity, but my packages are designed to support you throughout the process.
Will I need to avoid other dogs forever?
No! The goal of our training is to help your dog become more comfortable around other dogs so that you can enjoy your walks again without the need for avoidance.
At first, you may need to manage your walks to set your dog up for success, but as training progresses, your dog will be able to handle more encounters calmly.
I’ve been told my dog’s behaviour is my fault—am I to blame?
It’s easy to feel guilty, but it’s important to understand that your dog’s behaviour is not about blame.
Dogs can become reactive for many reasons, and while your relationship with your dog plays a role in their training, it’s not about being "alpha".
I focus on working together with your dog to create positive change, without judgement.
Can I claim this service on my pet insurance?
Many pet insurance providers will cover behaviour consultations from qualified professionals.
As a Clinical Animal Behaviourist, my services are often covered by insurance, but I recommend checking with your provider to confirm whether you are covered and for what amount.
What happens if I can’t attend all of the sessions?
I offer flexibility with scheduling to accommodate your needs.
If you need to reschedule a session, just let me know with as much notice as possible, and we’ll find a time that works.
Plus, you’ll have access to resources and materials between sessions to keep your training on track.
I’m really busy—how will I fit training into my daily life?
We’ll work together to create a plan that fits into your lifestyle.
Training doesn’t have to take hours out of your day—short, regular sessions are often more effective.
I’ll give you practical strategies that you can easily integrate into your routine.
What if my dog doesn’t improve?
While results can’t be guaranteed, I tailor the training to suit your dog’s individual needs. If something isn’t working, we’ll adjust the plan to find what does.
My goal is to support you and your dog every step of the way, ensuring that progress is made at a pace your dog is comfortable with.
I’ve tried training before, and it didn’t work. How is this different?
Many clients come to me after feeling let down by previous training attempts. What sets my approach apart is the tailored, step-by-step plan specifically designed for your dog and their emotional needs.
I focus on helping you understand the root cause of your dog’s behaviour, not just managing symptoms. We work together to ensure the methods are practical, sustainable, and suited to your lifestyle.
My dog has been reactive for years—can they really change now?
Absolutely! While it may take time, older dogs can learn new behaviours and respond well to positive reinforcement training. The key is consistency and addressing the underlying emotions driving the behaviour.
With the right approach, even long-standing reactivity can be improved, leading to calmer, more peaceful walks.
I’ve heard positive reinforcement takes too long to work—will I be stuck in training forever?
Positive reinforcement is a gradual process, but it leads to long-term, sustainable results. We’ll celebrate small wins along the way, and many clients notice improvements early on.
My goal is to empower you with the tools and knowledge to manage your dog’s behaviour confidently, without needing endless sessions.
I don’t have time for constant training.
Training doesn’t have to dominate your day! We focus on integrating training into your everyday routine. Short, consistent sessions—sometimes just a few minutes at a time—are often the most effective.
I’ll help you create a plan that works within the time you have, so training feels doable, not overwhelming.
What if I don’t see progress fast enough?
It’s natural to want quick results, but behaviour change takes time, especially with reactivity. I’ll be with you throughout the journey, offering support and adjustments to the plan as needed.
We focus on building real, lasting change rather than short-term fixes, and we’ll monitor progress to ensure we’re moving in the right direction.
My dog’s behaviour is too extreme—will this really help them?
Even dogs with severe reactivity can benefit from a well-planned, positive approach. We take things at your dog’s pace, making sure they feel safe and understood.
By addressing the emotions behind the behaviour, we can help your dog start to feel more comfortable and less reactive over time, no matter how challenging their behaviour seems right now.
I’m worried about the cost—what if it’s not worth the investment?
I understand that committing to a package can feel like a big decision. The investment you make now will help improve your quality of life with your dog for years to come. Think of it as investing in your dog’s emotional well-being and your own peace of mind.
Plus, many clients find they save money in the long run by avoiding repeated short-term fixes and addressing the root cause of the problem.
I’m not confident about my training skills—what if I can’t do it?
That’s exactly why I’m here! I’ll coach you step by step, giving you the confidence and knowledge to succeed. You won’t be left to figure it out alone.
I provide ongoing support, feedback, and adjustments to ensure you and your dog can both thrive. Training is a team effort, and I’ll be right there to guide you.
Why do I need a veterinary referral before starting behaviour training?
A veterinary referral ensures that your dog’s behaviour isn’t being influenced by an underlying medical condition. Sometimes, pain, illness, or discomfort can contribute to reactive behaviour, and it’s important to rule out or address any physical health issues before beginning behaviour modification.
Working closely with your vet means we can create a comprehensive plan that considers both your dog’s physical and emotional well-being.
Why is it important to work with a qualified Clinical Animal Behaviourist?
Choosing to work with a qualified Clinical Animal Behaviourist ensures you’re getting expert advice grounded in the latest scientific research. I have the experience and credentials to create a personalised plan that is both effective and kind to your dog.
Unqualified trainers may rely on outdated or harmful methods, whereas I’m committed to using positive, force-free techniques that focus on improving your dog’s emotional state as well as their behaviour.
Can you guarantee results?
While I can’t guarantee specific results—because every dog is unique, and progress depends on various factors such as consistency, environment, and individual temperament—I can guarantee the way I will work with you.
I promise a non-judgemental, compassionate approach, providing personalised support that meets you and your dog where you are. Together, we’ll create a tailored plan, adjust as needed, and I’ll be with you every step of the way.
You’ll never be made to feel judged or blamed; instead, I’m here to support and empower you to help your dog in the best way possible.
